The audits, reports, non-conformities, appeals and objections are visible on the certification manager dashboard. The certification manager gets notified to make a certification decision once recertification is required. When a decision is made the system generates a certificate automatically, following preset guidelines and the clients current certificate.
The system uses all relevant information throughout the system for this certificate: CRM data, birth dates, audit scopes and audits. With a push on a button, a certificate is created, archived in the system, uploaded to the relevant external stakeholders and sent to the client. There are a couple of options regarding the certificate. The certification manager can choose to create a certificate in a PDF form or a purely digital certificate. Both the PDF and the digital certificate can have an QR code for easy access.