Once a non-conformity is detected the system creates a workflow for it. This workflow captures all the communication about, and follow ups on, the non-conformity. Non-conformities are presented in the follow-up audits and in the Certification module. This way the current status of a non-conformity is presented at the moment you need it.
When preparing and conducting an audit I don’t have to search for the latest status of the non-conformities. The latest status is presented right in my audit form. If I find a new non-conformity during the audit, the system will automatically create a separate workflow for it. It imports all the relevant information. The system communicates the new non-conformity to the client through their portal. There is truly no more administrative burden.
It usually takes me a lot of time to research the outstanding non-conformities. The system saves me all that trouble. My dashboard shows me all the indicators from any pending non-conformity, complaints and objections. I can base my certification decisions based on the complete audit file, without spending countless administrative hours.
Through my client portal I can see all non-conformities related to the different standards with resolution due dates. I get reminders so I can’t forget about it. By completing the comments field and uploading evidence in my personal portal I can mitigate the findings and submit them. I can see if the resolution was effective and if the non-conformity is closed. Otherwise I will get an email with additional questions and the non-conformity is reopened to work on.
When a requirement has not been met the system creates a separate workflow. To manage all the non-conformities the system provides a dashboard where all insight is presented. Due to all automatic reminders and follow-ups, no deadline should be missed by the client and your certification body. The review of mitigating actions is done through a client portal where the client uploads their evidence.
The client manages their own non-conformities through a dedicated portal. The client has access to their non-conformity dashboard. Here they can upload their evidence.
A non-conformity can be created from a multiple of control points. When the system notifies a non-conformity, it automatically creates a non-conformity workflow. In this workflow the auditor can combine multiple control points to a single non-conformity. The client will be informed which control points are associated with the non-conformity so he can take, and report, the required mitigating action.
Some standards require upscaling of non-conformities. This upscaling, from minor to major, happens when the due date for mitigation is expired. Per standard and type of non-conformity you can determine if automatic upscaling is required and executed.
Clients can create an objection or appeal to the reported non-conformities. Depending on the standard different workflows will be triggered. These objections and appeals are managed in a separate module to keep the non-conformity process managed. In each non-conformity overview it is visible if an object or an appeal is related and what the latest status is.