When a requirement has not been met the system creates a separate workflow. To manage all the non-conformities the system provides a dashboard where all insight is presented. Due to all automatic reminders and follow-ups, no deadline should be missed by the client and your certification body. The review of mitigating actions is done through a client portal where the client uploads their evidence.
The client manages their own non-conformities through a dedicated portal. The client has access to their non-conformity dashboard. Here they can upload their evidence.