Use a knowledge base to streamline client contact.
CUSTOMER SUPPORT MODULE
Customer service is about more than just the customer. It is about your company and your employees. Instead of adapting your customers, employees and business process to the module, you can adapt the module to fit your needs on a daily basis. Make it easier to track, prioritize, and respond to customers with one unified agent workspace. Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer satisfaction.
Create customer intimacy through personalised support.
“The customer support module helps me keep my business in sync with the customers.”
– Director Business Development